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Contents
About This Book
. . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Chapter 1. Updates and Corrections . . . . . . . . . . . . . . .
1
1
2
3
3
3
3
4
4
4
5
Using the ThinkPad Configuration Program . . . . . . . . . . . . .
Using the Online User's Guide . . . . . . . . . . . . . . . . . . . .
Backing Up Your System . . . . . . . . . . . . . . . . . . . . . . .
ConfigSafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ThinkPad Web Site or Bulletin Board . . . . . . . . . . . . . . .
International Warranty Service Information
. . . . . . . . . . .
Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Power Management
. . . . . . . . . . . . . . . . . . . . . .
Using Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2. Solving Computer Problems . . . . . . . . . . . . .
7
7
Frequently Asked Questions
. . . . . . . . . . . . . . . . . . . . .
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting Charts
. . . . . . . . . . . . . . . . . . . . . . .
15
16
Suspend or Hibernation Problems
. . . . . . . . . . . . . . .
LCD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
. . . . . . . . . . . . . . . . . . . . . . . .
PC Card Problems
18
A Printer Problem . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Monitor Problems . . . . . . . . . . . . . . . . . . . . 19
Port Replicator Problems . . . . . . . . . . . . . . . . . . . . . 21
Other Option Problems . . . . . . . . . . . . . . . . . . . . . . 23
Software Problems
. . . . . . . . . . . . . . . . . . . . . . . .
24
Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 3. Reinstalling the Software for Windows 98
. . .
25
Reinstalling Microsoft Windows 98 . . . . . . . . . . . . . . . . . 26
Reinstalling the ThinkPad Configuration Program for Windows 98 27
Reinstalling the Display Driver for Windows 98
. . . . . . . . .
27
Reinstalling the Audio Device Driver for Windows 98 . . . . . . 28
Copyright IBM Corp. 1998
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About This Book
This book provides updates and additions to the information in the
User's Guide. For complete information about your ThinkPad 385XD
computer, read the User's Guide (P/N 05L2143) with this book.
Note
Your ThinkPad computer does not include the following software,
so references to it in the User's Guide do not apply to your
computer:
PC Card support software (CardWizard)
TranXit
Your ThinkPad computer supports only Windows 98. References
to other operating systems in the User's Guide do not apply to
your computer.
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Updates and Corrections
This chapter updates and corrects the information in the User's
Guide as follows:
Using the ThinkPad Configuration program
Using the Online User's Guide
Backing up your system
Using a PC Card
Using power management
Using Windows 98
Using the ThinkPad Configuration Program
The ThinkPad Configuration program window and some features are
updated. For information about the ThinkPad Configuration program,
read this book rather than the User's Guide.
The ThinkPad Configuration program allows you to set up and
customize to your needs the computer's built-in devices. For
example, you can enable or disable a port, switch between your
computer's LCD and an external monitor, and set the power
management mode.
Copyright IBM Corp. 1998
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Updates and Corrections
To start the ThinkPad Configuration program for Windows 98, find
the ThinkPad icon on the right side of the taskbar; then double-click
on the icon. The following window appears:
You can also start ThinkPad
Configuration as follows:
1. Click on Start.
2. Move the cursor to Programs,
ThinkPad; then click on
ThinkPad Configuration.
1
2
Click on one of these buttons to set the power mode to High
Performance mode, Automatic mode, or Customized mode.
The Display Device buttons. Click on one of these buttons to
set the display output type to the LCD, the external monitor, or
both.
3
4
The Help button displays online help.
The View Angle buttons. Click on the front view or rear view
(with or without the port replicator) buttons to display the
hardware feature locations.
5
The Device buttons. Click on the button of your choice from
the window. If the device is enabled, the red indicator next to
the button is lit. Otherwise, it stays off.
Using the Online User's Guide
The contents of the Online User's Guide are as follows:
Using your computer outside your home country
Using audio features
Using your computer with a battery pack
About PC Cards
System management
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Backing Up Your System
This section provides additional information to the User's Guide for
backing up your system.
ConfigSafe
ConfigSafe is an application program that periodically takes
snapshots of your system files. If your computer does not operate
properly after you install a new device driver or software, use
ConfigSafe to restore the last working version of your system files.
Although it might not make your new hardware or software work, it
will set your computer up and running again. This application
protects your data.
ThinkPad Web Site or Bulletin Board
IBM supplies all of the latest hardware device drivers and system
BIOS for your computer on the ThinkPad Web site:
See the following site for technical support information:
You can also use the IBM bulletin board service.
For more information about electronic service and support
“Chapter 6. Getting Service” in the User's Guide.
International Warranty Service Information
This IBM product is eligible for International Warranty Service (IWS)
wherever your machine type is sold by IBM. Your computer must be
registered to receive international service, however. To register, call
one of the following IWS:
Southeast Asia, Australia, New Zealand, and Hong
Kong:
61-2-9354-4171
1-800-497-7426
44-1475-893638
81-462-73-7598
Canada, Latin America, and the U.S.:
Europe, Middle East, and Africa:
Japan, Korea, China (except Hong Kong), and Taiwan:
Chapter 1. Updates and Corrections
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Updates and Corrections
Corrections
Note the following corrections:
The Recovery CD does support Windows 98.
The Diskette Factory program does support Windows 98.
Using a PC Card
You can use a PC Card without PC Card support software
(CardWizard). For details on how to use a PC Card, see the manual
for Windows 98.
In addition, if you are using a communication card such as a PC
Card modem or a network PC Card, you should not enter your
computer into suspend mode, enter it into hibernation mode, or click
on Stand by in the “Shut Down Window” window.
Note: If you want to enter your computer into suspend mode, first
stop the PC Card in the “PC Card (PCMCIA) Properties”
window as follows:
1. Click on Start, move the cursor to Settings, and click on
Control Panel.
2. Double-click on PC Card (PCMCIA).
3. From the list, select the card you are stopping.
4. Click on the Stop button.
If you remove a communication PC Card from the PC Card slot and
then reinsert it later, it might not work correctly. You need to reboot
your computer.
Using Power Management
For information about power management, see the Online User's
Guide rather than the User's Guide.
In addition, note the following:
Suppose you activate the alarm action as follows:
Notification: Display message
Power level: When the alarm goes off, the computer will Standby.
Now, if your computer enters into suspend or hibernation mode when
the battery is low before the alarm message appears, you see the
4
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Updates and Corrections
message when the computer resumes. To resume normal operation,
press OK.
Note: You can set the alarm action as follows:
1. Start the ThinkPad Configuration program.
2. Click on Power Management.
3. Click on the Alarm tab.
4. Put a check mark in the Low Battery Alarm check box,
the Critical Low Battery Alarm check box, or both.
5. Set the percentage of the power level.
6. Click on the Alarm Action... button. You can set the
alarm action in the next window.
Using Windows 98
In Windows 98, it takes longer to enter suspend mode and resume to
normal operation than it does in Windows 95. This performance
difference is a result of Windows 98, not the ThinkPad features.
For more information about Windows 98, see the following Web
See the following site for technical support
information: http://www.ibm.com/support
Chapter 1. Updates and Corrections
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Updates and Corrections
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Solving Computer Problems
Frequently Asked Questions
This section addresses frequently asked questions. Read this
section rather than the corresponding information in the User's
Guide. Go to the page indicated in the following chart and do the
specified action.
Questions
Page
8
How can I stop the screen from blanking?
How can I set the infrared port?
How can I set the serial port?
8
9
How can I switch the TrackPoint and mouse?
How can I set the display resolution?
How can I set the external monitor?
How can I maximize the battery life?
How can I install the device drivers?
How can I use the Recovery CD?
10
11
12
12
13
13
Copyright IBM Corp. 1998
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Solving Computer Problems
To solve the problems discussed in this section, you need to use the
ThinkPad Configuration program. To start the ThinkPad
Configuration program, find the ThinkPad icon on the taskbar; then
double-click on the icon.
The ThinkPad Configuration program window appears:
You can also open the
ThinkPad Configuration program as
follows:
1. Click on Start.
2. Move the cursor on Programs
and ThinkPad; then click on
ThinkPad Configuration.
My screen keeps blanking when I do not want it to. How can I
stop this?
You can disable any system timers, such as the LCD turnoff
timer or the system standby timer, with the ThinkPad
Configuration program.
1 Start the ThinkPad Configuration program.
2 Click on the Power Management button; then click on
the Power Schemes tab.
You can disable the system timers by selecting Never
rather than a specific time.
How can I use my infrared port as a communication port?
If the infrared port is disabled, you must enable it before you
can use it again. To enable your infrared port, do as
follows:
1 Save your work and quit any program you are using.
2 Start the ThinkPad Configuration program.
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3 Click on the Infrared button.
4 Click on Enable.
A “Warning” might appear that the hardware resource
is being used by another communication device.
5 Click on Disable Device.
Another “Warning” window prompts you to restart your
computer.
6 Click on OK. The computer restarts.
Notes:
1. If you check your infrared port and it is already enabled,
you can use it immediately without changing any
settings.
2. You can disable your computer's serial port to free
resources for another communication device, such as
the infrared port.
After your infrared port is enabled, you can use it as a
communication port. If it does not work properly, you might
have a problem with your communication software or the
device that you are trying to communicate with. Check the
online help system for your communication software if the
other device appears to be working properly.
How can I use my serial port as a communication port?
If the serial port is disabled, you must enable it before you
can use it again. To enable your serial port, do as follows:
1 Save your work and any program you are using.
2 Start the ThinkPad Configuration program.
3 Click on the Serial Port button.
4 Click on Enable.
A “Warning” might appear that the hardware resource
is being used by another communication device.
5 Click on Disable Device.
Another “Warning” window prompts you to restart your
computer.
Chapter 2. Solving Computer Problems
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6 Click on OK. The computer restarts.
Notes:
1. If you check your serial port and it is already enabled,
you can use it immediately without changing any
settings.
2. You can disable your computer's infrared port to free
resources for another communication device, such as
the serial port.
After your serial port is enabled, you can use it as a
communication port. If it does not work properly, you might
have a problem with the communication software application
or the cable or device attached to the serial port. Check the
online help system for your communication software if the
cable and attached device appear to be working properly.
How can I use an external mouse when I am at my desk, but
then use the TrackPoint when I am away from my desk?
The TrackPoint has an “Auto-Disable” setting that disables it
when you power on or restart the computer with an external
mouse attached. When you want to enable the TrackPoint,
remove the external mouse; then restart the computer.
Note: You can set up the TrackPoint manually with the
ThinkPad Configuration program as follows:
1 Start the ThinkPad Configuration program.
2 Click on the TrackPoint button.
3 Select Enable, Disable, or Auto-Disable.
4 Click on OK.
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Solving Computer Problems
Why do I not get the highest possible resolution out of my
external monitor when I am using the LCD and external monitor
at the same time?
You can set any resolution for either the ThinkPad LCD or
the external monitor. When you use both at the same time,
the resolution of both is the same. If you set a higher
resolution for the ThinkPad LCD, you can see only part of
the screen at a time. You can see other parts by moving
the image with the TrackPoint or other pointing device. You
can change the display output type to the LCD, external
monitor, or both with the Display Device buttons of the
ThinkPad Configuration program or with Fn+F7.
You can set up the external monitor as follows:
1 Double-click on My Computer, Control Panel, and
then Display. The “Display Properties” window
appears.
2 Click on the Settings tab.
3 Click on the Advanced... button.
4 Click on the Monitor tab.
5 Click on the Change... button. The “Update Device
Driver Wizard” window appears.
6 Follow the instructions on the screen to select Display
a List of All the Drivers and Show All Hardware.
7 Select Manufacturers and Models in the next
window.
8 Click on OK and close the “Advanced Properties”
window.
9 Set Color palette and Desktop area in the “Display
Properties” window.
10 Click on OK.
Chapter 2. Solving Computer Problems 11
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Solving Computer Problems
How can I set up the external monitor if the Windows
plug-and-play feature does not detect it?
Do as follows:
1 Double-click on My Computer, Control Panel, and
Display. The “Display Properties” window appears.
2 Click on the Settings tab.
3 Click on the Advanced... button.
4 Click on the Monitor tab.
5 Make sure that Automatically detect Plug & Play
monitors is checked.
6 If the option is checked and your monitor is still not
recognized after you restart the computer, click on the
Change... button. The “Update Device Driver Wizard”
window appears.
7 Select the monitor type that you have attached and
then click on OK.
8 Click on Close.
How can I maximize battery life?
To maximize battery life, do the following:
Use the battery until the charge is completely depleted
(until the battery and power LEDs flash in unison).
Recharge the battery completely before using (the
battery is fully charged when the AC Adapter is
plugged in and the battery LED is green).
For a new battery or a battery that you have not used
recently:
1. Use the battery until the charge is completely
depleted (until the battery and power LEDs flash
in unison).
2. Recharge completely before using (the battery is
fully charged when the AC Adapter is plugged in
and the battery LED is green).
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Solving Computer Problems
3. Repeat these steps three times.
Always use power management features such as
power schemes, standby, and hibernation.
How can I get ThinkPad device drivers for Windows 98?
You can get the ThinkPad device drivers by using the
Diskette Factory.
“Using the Diskette Factory” section
in Chapter 5 of the User's Guide.
How to install the software
Chapter 3 of this book.
How can I use the Recovery CD to reload my factory-installed
ThinkPad operating system and applications?
See the “Using the Recovery CD” section in Chapter 5 of
the User's Guide. Even though the User's Guide describes
procedures applicable to Windows 95, those same
procedures apply to Windows 98.
Chapter 2. Solving Computer Problems 13
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Solving Computer Problems
Troubleshooting Guide
The following chart shows how to find or solve a problem.
If a beep sounds, if a message appears, or if a function-related
problem occurs:
1 Find your symptom from the table and try solving the problem.
“Troubleshooting Charts” on page 15.
—Or—
The User's Guide.
2 If you can't solve the problem, run the test and make sure the
hardware and the device drivers are OK.
“Testing Your Computer” section in Chapter 5 of the
User's Guide.
3 Note the error code and have the computer serviced.
“Chapter 6. Getting Service” in the User's Guide.
If you accidentally lose or damage software in your computer:
Recover it by using the Recovery CD or the Diskette Factory.
“Recovering Lost or Damaged Software” section in Chapter 5 of
the User's Guide.
Attention
If you power off the computer, wait at least 5 seconds before you
power it on again. If you enter your computer into suspend or
hibernation mode, also wait at least 5 seconds before resuming
normal operation.
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Solving Computer Problems
Troubleshooting Charts
If your computer has an error, it typically displays a message or an
error code, or a beep sounds when you power it on. See both the
User's Guide and this book and go through the charts and look for
your problem.
Troubleshooting Chart
Error codes or screen messages
No error codes or screen messages
Input problems
See
User's Guide
User's Guide
User's Guide
Page 16
Suspend or hibernation problems
LCD problems
Page 17
An indicator problem
User's Guide
User's Guide
User's Guide
User's Guide
User's Guide
Page 18
Battery problems
CD-ROM drive problems
Infrared communication problems
A universal serial bus (USB) problem
PC Card problems
A printer problem
Page 19
External monitor problems
Port replicator problems
Other option problems
Software problems
Page 19
Page 21
Page 23
Page 24
Other problems
Page 24
Chapter 2. Solving Computer Problems 15
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Solving Computer Problems
Suspend or Hibernation Problems
Problem
Action
The computer enters
suspend mode
The computer enters suspend mode automatically when the processor
temperature reaches a certain level. This is not a defect.
automatically.
The computer enters
suspend mode
immediately after POST
(the suspend lamp turns
on).
Make sure that:
The battery pack is charged.
The operating temperature is within the acceptable range. Refer to
Appendix A in the User's Guide.
If these items are correct, have the computer serviced.
Error 19 appears and the
computer immediately
turns off.
The battery pack power is getting low. Connect the AC Adapter to the
computer, or replace the battery pack with a fully charged one.
The computer does not
return from suspend
The computer automatically enters suspend or hibernation mode when the
battery power is empty. Do one of the following:
mode, or the suspend
lamp stays on and the
computer does not work.
Replace the battery pack with a fully charged one and then press Fn.
Connect the AC Adapter to the computer; then press Fn.
The LCD is blank after
resuming.
Check if an external monitor was not connected before the computer entered
suspend mode. Do not disconnect the external monitor while the computer
is in suspend mode or hibernation mode. If no external monitor is
attached when the computer resumes, the LCD remains blank and output
is not displayed. This restriction does not depend on the resolution value.
Your computer does not
enter suspend or
hibernation mode.
With ac power, your computer cannot enter suspend mode if an IBM
communication card is installed. A modem card cannot prevent suspend mode,
however. Your computer cannot enter hibernation mode under ac power if
either an IBM communication card or a modem card is installed.
If your computer does not enter suspend or hibernation mode and IBM
communication card or modem card is not installed, check if suspend or
hibernation mode is disabled. See “Basic” in the Online User's Guide for more
information.
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Solving Computer Problems
Problem
Action
The computer does not
enter hibernation mode
with the Fn+F12 key
combination.
Enable hibernation mode as follows:
1. Start the ThinkPad Configuration program.
2. Click on Power Management (
3. Click on the Hibernation tab.
4. Click on Enable Hibernation.
).
Note: If you have already created the hibernation file, this button is
displayed in gray and you cannot click on it.
5. Click on Create Now.
6. Click on OK.
The computer cannot enter hibernation mode when you are using one of the
IBM communication PC Cards. To enter hibernation mode, stop the
communication program, and then remove the PC Card, or turn off power on the
PC Card slot using the Control Panel.
LCD Problems
Problem
Action
The screen is unreadable
or distorted.
Make sure that:
The display driver is installed correctly by doing the following:
1. Start the ThinkPad Configuration program.
2. Click on LCD (
).
3. Click on Properties...
4. Click on Advanced....
5. Click on the Adapter tab. Make sure the display driver information in the
window is correct.
Incorrect characters
appear on the screen.
Did you install the operating system or application program correctly?
If they are installed and configured correctly, have the computer serviced.
The screen stays on even
after you power off your
computer.
Press the power shutdown switch with the tip of a pen and power off your
computer; then power it on again.
Missing, discolored, or
bright dots appear on the
screen every time you
power on your computer.
This is not a problem. It is an intrinsic characteristic of the TFT technology.
Your computer display contains multiple thin-film transistors (TFTs). A small
number of missing, discolored, or bright dots on the screen might exist all the
time.
Chapter 2. Solving Computer Problems 17
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Solving Computer Problems
PC Card Problems
Problem
Action
Your PC Card modem
does not work.
Make sure that the infrared port is disabled and the modem is set up correctly.
Make sure that the COM port you set for the modem with the ThinkPad
Configuration program is the same in the following procedure and that there is
no resource conflict.
To set up the modem, do the following:
1. Click on Start and move the cursor to Settings and Control Panel.
2. Click on Control Panel, and then double-click on Modem.
The “Modem Properties” window appears.
3. Make sure the PC Card (PCMCIA) modem is in the window.
4. Click on Properties, not Dialing Properties.
5. Click on the Connection tab.
6. If there is a check mark ( ) in the Wait for dial tone before dialing box,
click and remove it.
7. Click on Advanced.
8. If there is a check mark ( ) in the Use error control box, click and remove
it.
9. Add a check mark ( ) to the Use flow control by clicking on the box, and
make sure that the Hardware (RTS/CTS) is selected.
10. Close the window by clicking on OK.
11. Return to the “Modem Properties” window by clicking on OK.
12. Click on Dialing Properties... in the “Modem Properties” window, and fill in
all boxes.
Note: Click on either Tone dialing or Pulse dialing. Most telephones
today use tone dialing.
13. Click on OK.
14. Click on Close to close the window.
15. Close all active windows.
Run your modem application again.
The PC Card is installed
and configured, but it
does not work.
Modem card: Make sure all settings in the “Modem Control” panel and in your
communication application correspond and are correct.
SCSI card: Make sure the correct driver for the SCSI card is installed.
Note: You can insert a SCSI card while you are operating your computer;
however, it is recommended that you insert it at boot time.
Network card: Make sure all network components are correctly installed.
Combo card: Make sure the correct driver for the Combo card is installed.
Reboot the system, and then insert the Combo card.
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Solving Computer Problems
A Printer Problem
Problem
Action
The printer does not work.
Make sure that:
The parallel connector is enabled.
1. Start the ThinkPad Configuration program.
2. Click on Parallel Port (
3. Select Enable.
).
4. Click on OK.
The printer is turned on and ready to print.
The printer signal cable is connected to the correct connector of your
computer.
If these items are correct and the printer still does not work, run the tests
described in the printer manual. If the tests show that the printer is OK, have
the computer serviced.
External Monitor Problems
Problem
Action
The external monitor is
blank.
Do the following:
1. Connect the external monitor to another computer to make sure it works.
2. Reconnect the external monitor to your computer.
3. Start the ThinkPad Configuration program.
4. Click on External Display (
) or LCD + External Display (
).
If nothing appears on the external monitor, have it serviced.
Chapter 2. Solving Computer Problems 19
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Solving Computer Problems
Problem
Action
You cannot set a higher
resolution than the
present one on your
external monitor.
Make sure that:
The ThinkPad display driver is installed correctly.
1. Start the ThinkPad Configuration program.
2. Click on LCD (
).
3. Click on Properties...
4. Click on Advanced.... Make sure that the ThinkPad display driver is
installed.
If you are not sure that the ThinkPad display driver is installed correctly,
reinstall it.
An appropriate display type is selected.
1. Start the ThinkPad Configuration program.
2. Click on LCD (
).
3. Click on Properties....
4. Click on Advanced....
5. Click on the Monitor tab.
6. Make sure the setting in the next window is correct.
7. Click on OK to close the window.
The screen is unreadable
or distorted.
Make sure that:
The ThinkPad display driver is installed correctly by doing the following:
1. Start the ThinkPad Configuration program.
2. Click on LCD (
).
3. Click on Properties...
4. Click on Advanced.... Make sure that the ThinkPad display driver is
installed.
The display is set correctly by doing the following:
1. Start the ThinkPad Configuration program.
2. Click on LCD (
).
3. Click on Properties...
4. Make sure the setting in the next window is correct.
5. Click on OK to close the window.
If the settings are correct, run the tests described in the manual supplied with
the external monitor. If the tests show that the external monitor is OK, have the
computer serviced.
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Solving Computer Problems
Problem
Action
Wrong characters appear
on the screen.
Did you install the operating system or application program with the correct
procedure?
If you did, have the external monitor serviced.
Port Replicator Problems
Problem
Action
The computer hangs
when you power on or
resume operation.
Make sure that:
The AC Adapter is connected to the port replicator.
The power-on indicator of the port replicator is on.
The computer is securely attached to the port replicator.
If there is still a problem, have the port replicator serviced.
The MIDI connector of the
port replicator does not
work.
To enable the MIDI connector of the port replicator, use the ThinkPad
Configuration program. Make sure that the MIDI connector is enabled by doing
the following:
1. Start the ThinkPad Configuration program.
2. Click on MIDI/Joystick Port (
).
3. Confirm that the MIDI connector is enabled. If not, click on Enable; then
click on OK.
4. Close the ThinkPad Configuration program and restart the computer.
Note: When you restart the computer, the installation of a MIDI device driver
might be required. Follow the instructions on the screen and install the
device driver for your computer's operating system.
Chapter 2. Solving Computer Problems 21
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Solving Computer Problems
Problem
Action
The PC Card installed in a
port replicator is not
recognized and the PC
Card slots are unusable.
Make sure that:
The AC Adapter is connected to the port replicator.
The power-on indicator of the port replicator is on.
The computer is securely attached to the port replicator.
This problem might happen when you reinstall Windows 98, or when you
initialize the system with Easy-Setup.
Do the following procedure to confirm the settings of Windows 98:
1. Shut down Windows 98 and power off the computer.
2. Connect the AC Adapter to the port replicator and attach the computer to
the port replicator.
3. Power on the computer and start Windows 98.
4. Click on Start and move the cursor to Settings and Control Panel. Then
click on Control Panel and double-click on System.
5. Click on the Device Manager tab, and double-click on System Device and
PCI Bus.
6. Click on the Settings tab, and confirm that Use BIOS is selected. If not,
click on Use BIOS.
7. Click on IRQ Steering, and confirm that check marks are added in check
boxes of both Use IRQ Steering and Get IRQ table from PCIBIOS 2.1
call. If not, add check marks in both boxes.
8. Click on OK twice.
9. Follow the instructions on the screen and restart Windows 98.
This problem might also happen when you install a PC Card in a port replicator
for the first time.
To avoid this problem, do as follows:
1. Click on Start and move the cursor to Settings and Control Panel.
2. Click on Control Panel and double-click on System.
3. Click on the Device Manager tab.
4. Click on Refresh and OK.
22 IBM ThinkPad 385XD Guide for Windows 98
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Solving Computer Problems
Other Option Problems
Problem
Action
An IBM option that you
just installed does not
work.
Make sure that:
The option is designed for your computer.
The option was installed according to the instructions supplied with it.
Other installed options or cables are not loose.
There is no I/O address or interrupt level (IRQ) DMA channel conflict. To
see the system resource status, start the ThinkPad Configuration program
and click on the respective device buttons.
If the test program for the option did not find the problem, have the computer
and option serviced.
An IBM option that used
to work no longer works.
Make sure that:
The option is securely connected to your computer.
The option passes its own test. If the option came with its own test
instructions, use those instructions to test the option.
If these items are correct and the test program did not find the problem, have
the computer and option serviced.
The serial connector does
not work.
Make sure that the serial connector is enabled by doing the following:
1. Start the ThinkPad Configuration program.
2. Click on Serial Port (
3. Select Enable.
).
4. Click on Device Manager.
5. Make sure the setting of the Ports (COM & LPT) in the “Device Manager”
window is correct.
6. Click on OK.
Chapter 2. Solving Computer Problems 23
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Solving Computer Problems
Software Problems
Problem
Action
An application program
does not run correctly.
Check the following to make sure that the problem is not being caused by the
application program:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed (see the Online User's Guide).
The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer
to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or the service representative for help.
Other Problems
Problem
Cause or Action
The computer locks or
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation. You should disable the suspend timer when you
are working on the network.
To power off the computer, press the power shutdown switch using the tip of
a ballpoint pen.
The computer does not
power off with the power
switch.
If the suspend lamp is on and you are working under battery power, change the
battery to a fully charged one or change your power source to AC power.
If you still have a problem, press the power shutdown switch using the tip of a
ballpoint pen.
The computer does not
start from a diskette.
Make sure that the startup sequence in Easy-Setup is set so that the computer
boots from the diskette drive (see the “ThinkPad Utilities” section of the User's
Guide).
Performance degrades
when the computer gets
hot during use.
The processor speed might decrease under the following conditions:
Use in a hot environment
High-powered processing that requires high-power consumption
This is not a defect.
24 IBM ThinkPad 385XD Guide for Windows 98
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Reinstalling the Software for Windows 98
This chapter describes the reinstallation procedures for Windows 98
and its software for your computer if the original, preloaded operating
system and device drivers have been deleted.
Overall Procedure
1 Have the Windows 98 installation package at hand.
2 Back up your software and personal data files on the hard disk.
3 Create the Windows 98 Startup Disk from the preloaded
Windows 98 as follows:
a) Double-click on Add/Remove Program in the Control
Panel.
b) Click on the Startup Disk tab.
c) Follow the instruction on the screen.
4 Create the installation diskettes of the device drivers using the
Diskette Factory program. You need to create at least the
following device driver diskettes:
Device Driver
Diskette Name
Utility Diskette for Windows 98
ThinkPad Configuration
program
Utility Diskette for DOS, Personalization
Data Disk II for Windows 98
Display driver
Video Features Diskette (NM2160) for
Windows 95/98
Audio device driver
Audio Features Diskette for Windows 95/98
5 Reinstall Windows 98 and the software.
Note: The Windows 98 Startup Disk includes real-mode CD-ROM
drivers, so that you can use the built-in CD-ROM drive when
you start the system with the CD-ROM.
Copyright IBM Corp. 1998
25
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Reinstalling the Software for Windows 98
Reinstalling Microsoft Windows 98
You can reinstall Windows 98 by restoring the original preloaded
image from the Recovery CD. Refer to the User's Guide for how to
use the Recovery CD.
Depending on the optional applications you install with Windows 98,
your required disk space varies. The following information applies to
reinstalling only Windows 98 in your computer:
Full reinstall on a FAT 16 drive:
About 225 MB disk space is required. Depending on your
system configuration and the options you select, the required
space ranges from 165 MB to 355 MB.
Full reinstall on a FAT 32 drive:
About 175 MB disk space is required. Depending on your
system configuration and the options you select, the required
space ranges from 140 MB to 225 MB.
If you are reinstalling Windows 98 on a drive other than the C drive,
more than 25 MB is required on the C drive.
1 Insert the Windows 98 CD into the CD-ROM drive.
2 Search for SETUP.EXE in the CD, and run the SETUP.EXE.
Enter the following:
src_cd:\tgt_dir\SETUP.EXE
where src_cdis the drive letter of the CD-ROM drive (D, E...)
and tgt_diris the directory that SETUP.EXE is in.
For more information, refer to the SETUP.TXT in the Windows
98 CD.
26 IBM ThinkPad 385XD Guide for Windows 98
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Reinstalling the Software for Windows 98
Reinstalling the ThinkPad Configuration Program for
Windows 98
To reinstall the ThinkPad Configuration program for Windows 98:
1 Start Windows 98.
2 Insert the Utility Diskette for Windows 98 into the diskette drive.
3 Click on Start.
4 Click on Run....
5 Type A:\SETUPand click on OK.
Follow the instructions on the screen. After the reinstallation is
finished, restart the system.
Reinstalling the Display Driver for Windows 98
To reinstall the display driver for Windows 98:
1 Start Windows 98.
2 Click on Start.
3 Move the cursor to Settings; then click on Control Panel.
4 Double-click on Display; then click on the Settings tab.
5 Click on the Advanced... button.
6 Click on the Adapter tab.
7 Click on the Change... button.
The “Update Device Driver Wizard” window appears.
8 Click on the Next button.
9 Select Search for a better driver than the one your device
is using now. (Recommended) by clicking on it. Then click
on Next.
10 Put a check mark in the Floppy disk drive check box by
clicking on it.
Chapter 3. Reinstalling the Software for Windows 98 27
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Reinstalling the Software for Windows 98
11 Insert the Video Features Diskette (NM2160) for Windows
95/98 into the diskette drive and click on Next.
12 When a message appears that Windows has found NeoMagic
MagicMedia 128XD, click on the Next button.
13 Click on the Finish button.
14 Remove the Video Features Diskette (NM2160) for Windows
95/98 from the diskette drive, and click on Yes to reboot the
computer.
15 Click on Start.
16 Move the cursor to Settings; then click on Control Panel.
17 Double-click on Display.
18 Choose the correct resolution and color depth in the “Display
Properties” window.
Reinstalling the Audio Device Driver for Windows 98
To reinstall the audio support software for Windows 98:
1 Start Windows 98.
2 Insert the Audio Features Diskette for Windows 95/98 into the
diskette drive.
3 Click on Start.
4 Click on Run....
5 Type A:\SETUP
6 Click on the Uninstall Crystal Drivers button.
7 When you are prompted to restart the computer, remove the
Audio Features Diskette for Windows 95/98 from the diskette
drive and restart the computer.
The setup program removes the previous driver if there is one,
and prepares for the new registration.
28 IBM ThinkPad 385XD Guide for Windows 98
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Reinstalling the Software for Windows 98
8 When the computer prompts you to install the manufacturer's
diskette during the startup of Windows 98, reinsert the Audio
Features Diskette for Windows 95/98 into the diskette drive.
Follow the instructions on the screen.
Note: The MIDI connector is available if your computer is attached
to a port replicator (option). The MIDI connector capability is
disabled as a default, so you need to enable the function with
the ThinkPad Configuration program.
Chapter 3. Reinstalling the Software for Windows 98 29
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