3M Computer Monitor 11 71315 225 01 User Manual

3M MicroTouch™  
Display C1500SS  
Installation Guide  
Read and understand all safety information  
contained in this document before using this product.  
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Contents  
Chapter 1  
Overview  
Important Safety Information.....................................................................................5  
Explanation of Symbols .............................................................................................6  
Important Notes..........................................................................................................7  
Service and Repair Indicators.....................................................................................7  
3M Touch Systems Support Services.........................................................................7  
Contact 3M Touch Systems .......................................................................................8  
Chapter 2  
Chapter 3  
Introduction to Flat-Panel Displays  
Overview ....................................................................................................................9  
Video Resolution on a Flat-Panel Display ...............................................................10  
Native Video Resolution ..........................................................................................10  
Options for Using Other Video Resolutions ............................................................10  
Setting Up Your C1500SS Display  
System Requirements...............................................................................................11  
Unpacking Your Touch Display...............................................................................11  
Mounting the C1500SS Display...............................................................................12  
Access to the Video Controls ...................................................................................12  
Clearance and Ventilation ........................................................................................12  
Securing and Routing System Cables ......................................................................13  
Installing the Video Card and Video Driver.............................................................13  
Supported Video Display Modes and Refresh Rates ...............................................13  
Configuring the Display Settings .............................................................................13  
Using the Standard Controls for the Video Card......................................................14  
Connecting the Touch Display.................................................................................14  
Testing the C1500SS Display ..................................................................................15  
Installing MicroTouch Software ..............................................................................15  
Calibrating the Touch Sensor...................................................................................15  
Chapter 4  
Adjusting the Video Display  
Controls for Adjusting the Video Display................................................................17  
OSD Controls ...........................................................................................................18  
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Chapter 5  
Maintenance and Troubleshooting  
Maintaining Your Touch Display.............................................................................21  
Touch Sensor Care and Cleaning .............................................................................21  
Display Installation Problems ..................................................................................22  
Troubleshooting the Touch Sensor...........................................................................23  
Power Management..................................................................................................23  
Regulatory Agency Approvals.................................................................................24  
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CHAPTER 1  
Overview  
Congratulations on the purchase of your touch display, and welcome to the world of 3M  
Touch Systems — a world where using a computer is as simple as touching the sensor.  
This guide describes how to set up your 3MTM MicroTouchTM Display C1500SS.  
This document assumes you have basic computer skills. You should know how to use the  
mouse and keyboard, choose commands from menus, open and run application programs,  
and save files.  
Important Safety Information  
Read and understand all safety information before using this product. Follow all  
instructions marked on the product and described in this document. Pay close attention to  
the following installation warnings and safety precautions.  
Intended Use  
The C1500SS Display has been designed and tested to replace an existing display and  
convert it into a flat-panel touch sensor. This model is intended for indoor use only and  
is not designed for use in hazardous locations.  
Explanation of Signal Word Consequences  
DANGER: Indicates a potentially hazardous situation, which, if not avoided, will  
result in death or serious injury and/or property damage.  
WARNING: Indicates a potentially hazardous situation, which, if not avoided,  
could result in death or serious injury and/or property damage.  
CAUTION: Indicates a potentially hazardous situation, which, if not avoided, may  
result in minor or moderate injury and/or property damage.  
CAUTION: Indicates a potentially hazardous situation, which, if not avoided, may  
result in property damage.  
DANGER  
To avoid the risk of fire and/or explosion which will result in serious injury or  
death:  
Do not install or use this product in a hazardous location.  
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WARNING  
To avoid the risk of fire which could result in serious injury or death:  
Do not remove the cover or back of the display.  
To avoid the risk of electric shock which could result in serious injury or death:  
Do not use a damaged power supply.  
Do not use a power cord that is frayed or otherwise damaged.  
CAUTION  
To avoid the risk of electric shock which may result in minor or moderate injury:  
Do not service the Flat Panel Display.  
There are no user serviceable parts inside.  
Refer all servicing to qualified service personnel.  
The backlight inverter output is at high voltage.  
Do not use non-conforming replacement parts.  
Do not place wet or damp objects on the display.  
Do not expose the display to rain or other sources of water, steam, or moisture.  
Do not place foreign objects on the display or its cables.  
Do not remove the cover or back of the display.  
Ensure that connecting the unit to the power source will not overload the power  
source.  
To avoid the risk of glass breakage which may result in minor or moderate injury:  
Handle the display with care to avoid breaking the touch sensor. The display  
contains glass parts. Dropping the display may cause the glass parts to break.  
Ensure mounting screws are tightened fully to prevent instability.  
Ensure that mounting the unit will not adversely affect the stability of the end  
equipment when installing in free standing equipment or using the VESA mount.  
To avoid the potentially hazardous situations associated with the use of isopropyl  
alcohol which may result in minor or moderate injury or property damage:  
Follow all instructions and recommendations in the manufacturer's Material Safety Data  
Sheet and product label.  
To avoid possible environmental contamination which may result in minor or  
moderate injury:  
The lamp(s) inside this product contain mercury (Hg) and must be recycled or  
disposed of in accordance with local, state, or federal laws. Check your individual  
state's requirements to see if specific recycling requirements exist for mercury-  
containing products or other electronic products. Refer to  
http://www.nema.org/lamprecycle/ or call 3M Touch Systems 1-866-407-6666 for  
further information.  
Dispose of the flat panel display according to applicable governmental regulations.  
Explanation of Symbols  
Attention: Read accompanying documentation  
Important Notes  
Plug power cord into appropriate power source.  
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Plug power cord into a grounded receptacle.  
When unplugging power supply cord, pull on plug not cord.  
Do not connect or disconnect this product during an electrical storm.  
Install the display in a well-ventilated area. Always maintain adequate ventilation to  
protect the display from overheating and to ensure reliable and continued operation.  
Remember to take into account that the operating temperature of the installation may  
be greater than the room ambient, and consideration should be given to installing the  
unit in an environment compatible with the maximum rated ambient temperature.  
When installing the unit, ensure that it does not restrict the flow of air to any other  
equipment within the installation required for safe operation.  
Do not expose this display to direct sunlight or heat. Passive heat may cause damage  
to the metal case and other parts.  
Do not install this display in areas where extreme vibrations may be generated. For  
example, nearby manufacturing equipment may produce strong vibrations. The  
vibrations may cause the display to exhibit picture discoloration or poor video quality.  
Ensure the metal enclosure does not contact the touch sensor.  
Be sure to gasket display to enclosure properly.  
To avoid ergonomic concerns:  
Do not install the display in a manner or location with awkward accessibility.  
Extended use may result in muscle, tendon, or fixed posture strains. It is  
recommended you take periodic breaks from continuous use.  
Service and Repair Indicators  
Do not attempt to service this unit yourself. Removing the display cover may expose you  
to dangerous voltage or other risks. Unplug the display from the power outlet and refer  
servicing to qualified service personnel in the event that:  
Liquid is spilled into the product or the product is exposed to rain or water.  
The product does not operate properly when the operating instructions are followed.  
The product has been dropped or the metal case has been damaged.  
The product exhibits a distinct change in performance, indicating a need for service.  
The power cable or plug is damaged or frayed.  
3M Touch Systems Support Services  
3M Touch Systems, Inc. provides extensive support services through our website and  
technical support organization. Visit the 3M Touch Systems website at  
http://www.3Mtouch.com/, where you can download touch sensor software and drivers,  
obtain regularly updated technical documentation on 3M Touch Systems products, and  
learn more about our company.  
Whenever you contact Technical Support, please provide the following information:  
Touch display size, part number and serial number  
Current driver version  
Operating system used  
Information on additional peripherals  
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Technical Support is available Monday through Friday 8:30 a.m. to 5:30 p.m. with  
limited call back service after 5:30 p.m. until 8:00 p.m. US Eastern Standard Time – 9  
a.m. to 5 p.m. throughout Europe.  
You can contact 3M Touch Systems, Inc. Technical Support (US only -- Eastern  
Standard Time) by calling the hot line, sending email or a fax.  
Technical Support Hot Line: 978-659-9200  
Technical Support Fax: 978-659-9400  
Toll Free: 1-866-407-6666 (Option 3)  
Contact 3M Touch Systems  
Contact information for all offices can be found on our website at:  
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CHAPTER 2  
Introduction to Flat-Panel Displays  
Overview  
The 3M Touch Systems product line of Flat-Panel Displays offers the C1500SS Display  
for kiosk, ATM, and industrial enclosures.  
All C1500SS Displays are encased in rugged metal instead of plastic. The C1500SS  
Display features a touch sensor interface, several mounting options, and sturdy  
construction.  
The C1500SS Display is available in a 15" diagonal screen size. The flat-panel display  
uses active-matrix thin-film transistor (AM-TFT) liquid crystal display technology. The  
C1500SS Display supports a full-screen resolution of 1024 x 768.  
Note: The C1500SS has five buttons for using the on-screen menu and adjusting the  
video display. Refer to Chapter 4 for more information on these controls.  
The display is available with 3M Touch System’s surface capacitive touch sensors.  
Surface capacitive is the touch sensor of choice for public access applications requiring  
high levels of durability and reliable performance 24 hours a day, 7 days a week.  
The display also features space saving designs, high resolution, low radiation, and low  
power consumption. These qualities make the C1500SS Display ideal for applications  
that require superior color, resolution, and clarity.  
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Video Resolution on a Flat-Panel Display  
Flat-panel displays, unlike CRTs, are optimized to run at one resolution. A flat-panel  
display has discrete points on the display that determine the exact location of a pixel.  
Each flat-panel display has an exact number of pixels associated with it. There is a one-  
to-one mapping between the number of pixels and the video addressability, sometimes  
called resolution.  
Native Video Resolution  
A flat-panel display should be used only at the resolution dictated by the number of  
pixels on the panel. The C1500SS Display has 1024 pixels across the screen and 768  
lines of pixels down the screen and can accurately display one resolution (1024 x 768) at  
full screen.  
Options for Using Other Video Resolutions  
The 3M Touch Systems C1500SS Display supports all standard resolutions up to their  
respective native resolution for display setup. Many video cards initially display a screen  
image at the SVGA or VGA resolution. By supporting these resolutions, the display can  
display the desktop controls that let you change to the optimal resolution of 1024 x 768.  
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CHAPTER 3  
Setting Up Your C1500SS Display  
This chapter describes how to set up and integrate your 3M Touch Systems C1500SS  
Display into a touch application. You need to complete the following tasks:  
Unpack the components  
Connect the video, touch sensor, and power cables  
Power on the display and test your setup  
Install the touch software  
Calibrate the touch sensor  
System Requirements  
The C1500SS Display requires a personal computer (PC). These touch displays are not  
supported on Macintosh computers.  
The requirements for your PC are as follows:  
Your PC must have an available RS-232 serial communication (COM) or USB port.  
You connect the touch sensor to this port.  
Your PC must have a unique interrupt request (IRQ) available to the COM port that  
the touch sensor will use. The touch sensor cannot share an IRQ with another device.  
Your PC must have a video card and video driver already installed for the display. If  
you need to install a video card or a video driver, refer to your computer  
documentation for instructions.  
When choosing your workspace, select a sturdy, level surface. Also, make sure you can  
easily access the back of the touch display and the computer. Easy access helps ensure a  
smooth setup of the touch display.  
Note: Before setting up your C1500SS Display, refer to the “Important Safety  
Information” section at the beginning of this document.  
Unpacking Your Touch Display  
Carefully unpack the carton and inspect the contents. Your C1500SS includes the  
following cables and accessories:  
SVGA video cable  
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RS-232 serial communication cable (or USB cable if applicable)  
Optional AC/DC power supply (12V DC output)  
AC power cable  
CD with touch software, documentation, and utilities  
Hardware kit (includes mounting brackets, screws, washers)  
Mounting the C1500SS Display  
The C1500SS Display is designed to fit any type of enclosure. All C1500SS Displays are  
encased in rugged metal instead of plastic, making them easy to integrate.  
The display has a bezel already mounted to act as an interface with a front mounting  
surface.  
The C1500SS Display includes a hardware accessory kit for mounting the unit into an  
enclosure. The C1500SS hardware accessory kit includes two brackets, washers, and  
screws. The mounting holes are located on the sides of the display and are threaded to an  
M4 thread.  
You can attach the brackets to the edges of the chassis. The brackets are slotted, allowing  
the chassis to slide in and out. You can also rotate the brackets to various positions.  
The unit has a 75mm VESA mounting pattern on the back case to allow for arm mount  
capability.  
Note: Do not mount the chassis unit directly from the rear of the cover. Always use the  
holes and brackets provided. Do not drill additional holes in the unit to mount brackets in  
other locations.  
Access to the Video Controls  
The controls for adjusting the video display are located on the back of the C1500SS  
Display. These buttons let you display the on-screen menu and adjust the phase, image  
position, contrast, and brightness. Make sure you will be able to access the video controls  
once the C1500SS Display is installed.  
Clearance and Ventilation  
Leave at least two inches of clearance space behind the C1500SS Display for proper  
ventilation. Units have vent holes at the top and bottom on the back of the chassis --  
ensure these holes are not blocked during installation. Always maintain adequate  
ventilation to protect the display from overheating and to ensure reliable and continued  
operation. Refer to the published specifications for the maximum and minimum operating  
temperature and humidity conditions.  
Securing and Routing System Cables  
You must be sure to secure all cable connections. Shaking and vibration, especially  
during shipment, may dislodge components that are improperly connected.  
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Be sure to tighten all cable screws.  
Route all wiring and cabling away from heat sources and sharp metal edges to avoid  
damage. Also, keep the touch sensor cable away from sources of electromagnetic and  
radio frequency interference.  
Installing the Video Card and Video Driver  
Before you can connect your touch display, make sure your computer has a video card  
already installed for the display. After you connect the display, you need to install the  
video software driver. The video driver is supplied by the video card manufacturer and  
may be found on the CD that came with your computer. If you need information on  
installing a video card or video driver, refer to the manual that came with your video  
card.  
Supported Video Display Modes and Refresh Rates  
Your video card must support one of the display modes specified in Table 1. If you select  
an unsupported video mode, the display will stop working or display an unsatisfactory  
picture quality.  
Table 1. Applicable Display Mode and Refresh Rate  
Display Mode  
Refresh Rate (Hz)  
VGA (640 x 480)  
50  
60  
75  
50  
56  
60  
75  
50  
60  
75  
SVGA (800 x 600)  
XGA (1024 x 768)  
Table 2. Frequency Range  
Mode  
Frequency Range  
Normal  
Horizontal 20-60 kHz  
Vertical 50-75 Hz  
Configuring the Display Settings  
After you connect your C1500SS and turn on your computer, you may need to configure  
one or more of these display settings. The ideal settings for these displays are as follows:  
Display mode (also called desktop area or video resolution) 1024 x 768  
Refresh rate (also called vertical scan rate or vertical sync) 60 Hz  
Color depth (also called color palette or number of colors) at least 16-bit (high color)  
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Using the Standard Controls for the Video Card  
In addition to the standard controls on the display, each video card has several controls  
that let you adjust the display settings. The software and driver for each video card is  
unique. In most cases, you adjust these settings by using a program or utility provided by  
the manufacturer of the video card.  
For example, you can use the Windows Display Properties control panel to adjust the  
desktop area (resolution), color depth, and refresh rate. Whenever you change these  
settings, the image size, position, or shape may change. This behavior is normal. You can  
readjust the image using the display controls described in this chapter.  
For more information on adjusting the desktop area (resolution), color depth, or refresh  
rate, refer to the user manual that came with your video card.  
Connecting the Touch Display  
To connect the C1500SS Display  
1. Turn off your computer. You should always turn off the computer before connecting  
or disconnecting a device.  
2. Connect one end of the video cable to the video connector on the FPD. Connect the  
other end to the video card in your computer.  
3. Connect one end of the touch sensor cable (either serial or USB) to the FPD. Connect  
the other end to an available port on your computer. If you are using a USB  
connection, make sure you have installed the Touch Software drivers before  
connecting the touch sensor cable.  
4. Connect one end of the RS-232 serial touch sensor cable to the FPD. Connect the  
other end to an available serial communication (COM) port on your computer.  
5. Plug the AC power cord into the FPD. Alternately, you can use the optional power  
supply from 3M.  
6. Connect the power cable.  
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Testing the C1500SS Display  
After connection, the display will switch on automatically. Before you test your touch  
display, make sure all cables are connected properly. Be sure to tighten all cable screws.  
To test that the display is working properly:  
1. Turn on your computer.  
2. Make sure the video image is displayed. If it is not, check the LED to ensure that the  
display is not in power save mode (flashing orange/red). If the LED is not on, turn on  
your display.  
3. Make sure the video image is centered within the screen area. Use the display  
controls to adjust the image, if necessary.  
You can adjust the horizontal and vertical position, contrast, and brightness to better suit  
your video card and your personal preference. Refer to Chapter 4 for more information  
on using the on-screen menu to adjust the video display.  
Installing MicroTouch Software  
Two versions of touch software are included on the CD packaged with your display. We  
strongly recommend you read the README.TXT before you begin any software  
installation.  
Controllers  
X
X
X
X
X
All current controllers (serial and USB)  
EX II series  
Serial resistive series  
MT 7  
TouchWare  
(Legacy)  
X
X
MicroTouch software includes the touch driver and control panel that enables your touch  
sensor to work with your computer. Once the software is installed, restart your computer  
to load and activate the touch driver. To complete the setup of your display, make sure  
you calibrate the touch sensor.  
Calibrating the Touch Sensor  
After you connect your touch display and install MicroTouch software, you must  
calibrate the touch sensor. Calibration serves two purposes:  
Sets the active area of the touch sensor  
Aligns the touch sensor’s active area to the underlying video  
To calibrate the touch sensor, open the touch sensor control panel and select Calibrate.  
Follow the directions displayed on the screen. For more information on calibration, refer  
to the online help or the user documentation.  
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CHAPTER 4  
Adjusting the Video Display  
Your C1500SS Display has several control buttons and an on-screen menu for adjusting  
the video display. For example:  
You can adjust the pixel clock and phase to eliminate noise.  
You can adjust the image contrast and brightness to your lighting conditions.  
You can adjust the horizontal and vertical position of the image.  
This chapter presents guidelines for adjusting the video display and describes how to use  
the available display controls to adjust the image to your liking. Before you make any  
adjustments:  
Be sure to set the controls under your normal lighting conditions.  
Display a test image or pattern whenever you adjust the video.  
Controls for Adjusting the Video Display  
Your C1500SS Display has five controls for adjusting the video display.  
ꢀ ꢁ  
RIGHT LED  
MENU SELECT  
LEFT  
POWER  
MENU – The first press of the menu button will call up the On Screen Display (OSD).  
A second press will enter the current sub-menu of the OSD. Further presses will allow  
you to cycle through the available sub-menu options.  
SELECT -- Return to the previous OSD menu level. If you are at the top level, this  
will close the OSD display.  
LEFT -- Decreases the value of the selected menu option.  
RIGHT -- Increases the value of the selected menu option.  
LED – Indicates whether the display is on.  
POWER – Turns the display on or off.  
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If you do not press any buttons for approximately 20 seconds, the OSD times out and  
hides the menu options. You can press the Menu button at any time to display the OSD  
again.  
OSD Controls  
Pressing MENU will pull up the On Screen Display menu, as shown below.  
Brightness  
Selecting the Brightness option will allow you to adjust the brightness of the  
display. Adjust the brightness using the UP and DOWN buttons, and press EXIT  
to confirm the new setting.  
Contrast  
When the Contrast option is chosen, you can choose to adjust the overall contrast.  
Use the UP and DOWN buttons to alter the setting. Once you are satisfied with  
the contrast settings, press EXIT to return to the main menu.  
Auto Adjust  
When an auto adjustment is performed, the display will attempt to set the video  
settings to their optimum level. If necessary, you can fine-tune the parameters to  
suit your application as detailed below.  
Horizontal And Vertical Position  
The position of the displayed image can be adjusted if necessary by altering these  
two settings.  
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Clock Setting  
If the Clock setting of your image is not fine-tuned, you may observe periodic  
vertical bars of video noise. These bars of noise are usually adjusted out when an  
Auto Adjust is performed. If the bars of noise are still present, this setting can be  
adjusted manually.  
Adjust this setting so that the vertical bars of noise are replaced by either an even  
amount of noise across the whole screen, or the noise disappears completely.  
Adjusting the Phase Setting can eliminate any remaining noise.  
Phase Setting  
If you do an Auto Adjust, the display will try to find the best Phase setting. If  
the phase of your display is not fine-tuned, you may observe unstable  
horizontal noise lines and cross talking, stretching from the edge of small  
windows on your display. Adjusting the Phase setting can eliminate this noise.  
If you change your display to Windows shut down mode, this noise will be more  
visible, and easier to eliminate. Click on the "Start" button, and then click Shut  
Down. This will bring you to the Windows shutdown mode. After finishing phase  
adjustment, click on "Cancel” to return to your original Windows display.  
Sharpness  
The Sharpness option can be used to adjust the sharpness of the picture when  
lower resolutions are being displayed.  
Information  
This option will display the monitor resolution, H. Freq, V. Freq, and version.  
Color Temperature  
This option will activate a sub-menu, allowing the operator to adjust the color  
balance and level for the display. There are three-color presets, plus an option for  
user settings to be stored.  
By adjusting a single color, you can make the picture look warmer (biased  
towards red) or cooler (biased towards blue). Adjusting all three levels will make  
colors appear more or less striking.  
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OSD Sub-Menu  
Selecting the OSD sub-menu allows you to alter the OSD menu position on the  
display, which language the OSD will appear in, and how long the menu should  
stay on the screen when no buttons are pressed.  
Miscellaneous Menu  
The Miscellaneous menu will allow you to reset the display to the factory default  
video settings. If you wish to do this, select the reset option.  
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CHAPTER 5  
Maintenance and Troubleshooting  
If you have a problem setting up or using your display, you may be able to solve it  
yourself. Before calling 3M Touch Systems, try the suggested actions that are appropriate  
to the problems you are experiencing with the display. You may also want to consult  
your video card user’s manual for additional troubleshooting advice.  
Maintaining Your Touch Display  
To maintain your display and keep your display operating at peak performance:  
Keep your display and sensor clean  
Adjust the display video controls. Refer to Chapter 4 for more information.  
Do not install the display in a place where ventilation may be hindered. Always  
maintain adequate ventilation to protect the display from overheating and to ensure  
reliable and continued operation.  
Touch Sensor Care and Cleaning  
The touch sensor requires very little maintenance. 3M Touch Systems recommends that  
you periodically clean the glass touch sensor surface.  
Typically, an isopropyl alcohol and water solution ratio of 50:50 is the best cleaning  
agent for your touch sensor. You can also use straight isopropyl alcohol. In addition, 3M  
Touch Screen Cleaner CL680 has been tested and approved for this use. Be sure to follow  
solvent manufacturer's precautions and directions for use when using any solvents.  
It is important to avoid using any caustic chemicals on the touch sensor. Do not use  
any vinegar-based solutions.  
Always dampen the cloth and then clean the sensor. Be sure to spray the cleaning  
liquid onto the cloth, not the sensor, so that drips do not seep inside the display or  
stain the bezel.  
Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.  
Always handle the touch sensor with care. Do not pull on or stress flex tail.  
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Display Installation Problems  
No image displayed  
(blank screen)  
Is the display receiving power?  
Check that the computer’s power cable is connected properly and  
securely into a grounded electrical outlet.  
Check that the AC input jack is firmly plugged into the display.  
Check that the display’s power cable is connected properly and  
securely to an electrical outlet.  
Try using another power cable.  
Try using another electrical outlet.  
Is the display receiving a valid video signal from the PC?  
Check that the computer is powered on.  
Check that the video cable is connected properly and securely to the  
display and the computer.  
Check that the LED on the rear of the unit is green.  
Check that no pins are bent in the video cable connector.  
Check that the video card is firmly seated in the card slot in your  
computer.  
Check that the video input from the video card falls within the refresh  
rate of the display. Refer to Table 1 for details.  
Check that your computer is using a supported display mode. Refer to  
Table 1 for details.  
Is the display in Power Management mode?  
If the LED on the rear of the display is flashing orange/red, touch the  
screen, press any key on the keyboard, or move the mouse to restore  
operation.  
Are the brightness and contrast settings too low?  
Use the display controls to adjust these values.  
Check that the video input from the video card falls within the refresh  
rate of the display. Refer to Table 1 for details.  
Abnormal image  
Check that the video cable is connected properly and securely to the  
display and the computer.  
Colors of image are  
abnormal  
Check that the video cable is connected properly and securely to the  
display and the computer.  
Check that no pins are bent in the video cable connector.  
Disturbances on the  
screen  
The video display adjustments are incorrect. Refer to Chapter 4 for  
adjusting procedures.  
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Troubleshooting the Touch Sensor  
If you are experiencing problems with the touch sensor, check the following list of  
common installation errors.  
Table 3. Common Touch Sensor Installation Issues  
Common Installation Possible Solutions  
Issues  
Touch sensor does not  
respond to touch  
Review the installation procedures. Are all cables connected  
properly?  
After you installed Touch Software, did you restart your PC to  
activate the touch sensor driver?  
Are the communication settings correct? Is the touch sensor  
trying to use the same COM port or IRQ as another device (for  
example, a mouse)? If so, a hardware device conflict will result  
and the touch sensor will not work.  
Touch sensor is not  
accurate  
Calibrate the touch sensor for the current video resolution and  
operating system.  
Cursor does not follow  
Calibrate the touch sensor for the current video resolution and  
finger movement or does operating system.  
not reach the edges of the  
sensor  
Cursor is not located  
directly underneath your  
finger  
Open the touch sensor control panel and make sure all cursor  
offsets (vertical, edge/horizontal) are turned off.  
Calibrate the touch sensor for the current video resolution and  
operating system.  
Cursor is extremely jittery Stabilize the cursor by adjusting the operating frequency of the touch  
or erratic  
controller.  
Cursor lags finger  
Lower the baud rate of the touch controller and the touch driver.  
Power Management  
The C1500SS Display conforms to the Video Electronics Standards Association (VESA)  
Display Power Management Signaling (DPMS) standard. To benefit from power  
management, the display must be used in conjunction with a computer and video card  
that implements the VESA DPMS standard.  
The PC automatically invokes the power management feature if you do not use the touch  
sensor, mouse, or keyboard for a user-defined period. To restore the video image, simply  
touch the sensor, press a key, or move the mouse. To set the period of time after which  
the PC will invoke the power management feature, refer to the user manual that came  
with your video card or PC.  
3M Touch Systems Proprietary Information  
 
24  
3M™ MicroTouch™ Display C1500SS Installation Guide  
Regulatory Agency Approvals  
The C1500SS Display complies with the following regulatory standards:  
FCC-B  
CE  
UL/cUL  
C-Tick  
This equipment has been tested and found to comply within limits for a Class B digital  
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide  
reasonable protection, against harmful interference in residential installations. This  
equipment generates, uses and can radiate radio frequency energy, and if not installed and  
used in accordance with the instructions, may case harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause interference to radio or television  
equipment reception, which can be determined by turning the equipment off and on, the  
user is encouraged to try to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Move the equipment away from the receiver.  
Consult the dealer or an experienced radio/television technician for additional  
suggestions.  
You are cautioned that any change or modification to the equipment not expressly  
approved by the party responsible for compliance could void your authority to operate  
such equipment.  
This Class B digital apparatus meets all requirements of the Canadian Interference-  
Causing Equipment Regulations.  
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur  
le matériel brouilleur du Canada.  
This device complies with Part 15 of the FCC rules: Operation is subject to the  
following two conditions: (1) This device may not cause harmful interference, and (2)  
this device must accept any interference received, including interference that may  
cause undesired operation.  
Properly shielded and grounded cables and connectors must be used in order to meet  
FCC emission limits. 3M Touch Systems is not responsible for any radio or television  
interference caused by using other than recommended cables and connectors or by  
unauthorized changes or modifications to this equipment. Unauthorized changes or  
modifications could void the user’s authority to operate the equipment.  
3M Touch Systems Proprietary Information  
 

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